Question 1

Who is Favori Flow for?

Accepted Answer

For artists, creatives, art and creative schools, galleries and cultural institutions who want to organise contacts, appointments or their communication more clearly. You choose the tools that fit your tasks.

Question 2

What does Favori Flow offer?

Accepted Answer

Favori Flow offers digital tools for contact management, enquiries, appointments, newsletters, automated messages and Social Media Management. Depending on the package, you can use individual areas or connect them with each other.

Question 3

What distinguishes the four packages?

Accepted Answer

Publikumsflow: organise contacts, notes and open enquiries, plus calendar and direct online booking. Backstage Flow: all features of Publikumsflow, complemented by newsletters, email marketing and automated messages. Spotlight Flow: Social Media Management with content planning, media library and scheduled publications. Stage Flow: the all-in-one package combining Backstage Flow and Spotlight Flow.

Question 4

Do I need to book multiple packages?

Accepted Answer

You choose the package whose features you'd like to use. Backstage Flow already includes Publikumsflow. Stage Flow encompasses Backstage Flow and Spotlight Flow. You don't need to book the included packages separately.

Question 5

How do Favori Flow and Favori Media relate?

Accepted Answer

Favori Flow is a product by Favori Media. Favori Media supports art and culture with strategy, communication and digital delivery. Favori Flow complements this work with tools you can use for your daily organisation and communication.

Question 6

What does CRM mean?

Accepted Answer

CRM refers to managing your contacts and relationships. You record contact details, conversation notes, interests and agreements so you can pick up where you left off in your next exchange.

Question 7

How do I keep open enquiries in view?

Accepted Answer

The enquiry overview shows you the current status of your conversations and projects: What's newly come in? Where is an exchange already underway? Which decision is still pending? This overview is also called the pipeline in the system.

Question 8

What does automation mean in Backstage Flow and Stage Flow?

Accepted Answer

You prepare a message and set on which occasion or at which time it should be sent – for example a welcome after a newsletter sign-up, a confirmation of receipt or a reminder for an agreed appointment.

Question 9

Who creates my newsletters and social media posts?

Accepted Answer

You design your own content: you write the texts, select images and videos and decide what you'd like to share with your audience. Favori Flow supports you with organisation, planning and publishing.

Question 10

Which social media channels can I connect?

Accepted Answer

You'll find the supported networks on the Spotlight Flow page. There it's also described which publishing features are available for each channel. The options depend on the respective network and the connected account type.

Question 11

Can interested parties book an appointment with me themselves?

Accepted Answer

With Publikumsflow, Backstage Flow and Stage Flow you can use direct online booking. You set the available times. Interested parties choose a suitable appointment from them.

Question 12

What's the difference between the appointment calendar and the social media calendar?

Accepted Answer

In the appointment calendar you organise conversations and agreed meetings. It belongs to Publikumsflow, Backstage Flow and Stage Flow. The calendar overview in Social Media Management shows your planned posts and publications. It belongs to Spotlight Flow and Stage Flow.

Question 13

How are prices calculated?

Accepted Answer

For Publikumsflow, Backstage Flow and Stage Flow the monthly package price is based on your contact tier: up to 500, up to 1,500 or up to 5,000 contacts. Spotlight Flow has a fixed monthly price of 47.90 euros incl. 19% VAT, independent of your contact count. Each package includes one user. Each additional user costs 11.90 euros per month incl. 19% VAT.

Question 14

What counts as a contact?

Accepted Answer

A contact is a stored entry in your contact management – for example an organiser, a collector, a cooperation partner or someone interested in your course. The contact tier indicates how many contacts you can store in your contact management.

Question 15

What applies for more than 5,000 contacts?

Accepted Answer

For Publikumsflow, Backstage Flow and Stage Flow we create an individual offer for more than 5,000 contacts. For Spotlight Flow the contact count has no effect on the fixed monthly price.

Question 16

What price advantage does Stage Flow offer?

Accepted Answer

Stage Flow bundles Backstage Flow and Spotlight Flow. An example for up to 500 contacts: both packages cost 85.80 euros per month individually. Stage Flow costs 74.90 euros per month in this contact tier. That's a saving of 10.90 euros per month. All prices incl. 19% VAT.

Question 17

How do I request a package?

Accepted Answer

Choose your package and open the request form. There you add your contact details. For Publikumsflow, Backstage Flow and Stage Flow you also choose the matching contact tier. For Spotlight Flow this step is omitted. We'll get back to you to discuss the next steps.

Question 18

Can I book a package directly online?

Accepted Answer

Getting started currently works through the request form. You let us know which package you'd like to use, and we discuss the next steps with you. The online booking within Publikumsflow, Backstage Flow and Stage Flow is a separate feature through which interested parties can later book appointments with you.

Question 19

Is there a trial account?

Accepted Answer

There is no trial account. On the package and pricing pages you'll find the features and differences of the offerings. If you have a specific question before deciding, you can ask us via the request form.

Question 20

I'm still unsure which package fits. What can I do?

Accepted Answer

Describe briefly how you work and which tasks you'd like to organise more easily. Together we'll look at which package fits your plans.

Your questions about Favori Flow.

Packages and selection

Working with Favori Flow

Pricing and contacts

Request and getting started

What else would you like to know?